How long does it take?
We act without undue delay and normally complete your request, or explain why we cannot, within one calendar month of receiving it. If we reasonably need more information to verify your identity, this period starts when we receive that information.
For complex requests, or multiple requests from the same person, we may extend the deadline by up to two further months. We’ll tell you within the initial month and explain why.
Information that may be retained
We may retain limited records where legally required or permitted, for example to meet legal obligations or establish, exercise, or defend legal claims. If an exception applies, we’ll explain what is retained, why, and for how long when we respond.